Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
friendly staff
great location
tired appearance
pricey dining
6.8/10
Nice
Rooms
6.3
Location
7.6
Service
7.6
Dining
6.7
Guest reviews
6.8/10
based on 10 reviews
3.5/5
based on 905 reviews
8.5
8.5/10 based on 5219 reviews
#248 of 398 hotels in Vienna based on Tripadvisor
Will
United States,
April
2024
8.2/10
The hotel had quite hot, small but tidy rooms that were very clean with comfortable beds. The service was accommodating, courteous, and even went out of their way to make our stay lovely. The location was excellent, just a short tram ride away from central Vienna. The dining offered a vast selection of good and fresh food. While there were some noise issues from traffic racing at night, the nearby amenities like cafes, restaurants, and supermarkets were convenient.
Rooms
7.0
The rooms were small but tidy, very clean, and had comfortable beds.
Service
9.0
The service was accommodating and courteous, going above and beyond to ensure a lovely stay.
Location
9.0
The location was excellent, just a short tram ride away from central Vienna with convenient amenities nearby.
Dining
8.0
The dining experience offered a vast selection of good and fresh food.
Facilities
8.0
The facilities were good with everything you would need.
Stanley
United States,
March
2024
7.0/10
My stay at the hotel was a mixed experience. The rooms were nice and clean, but there was a mix-up with room allocation. While there were common amenities like a coffee bar, complimentary water, the lack of a toilet bidet was noticeable. The property appeared tired and in need of renovation.
Rooms
7.0
The room I stayed in was nice and clean, but it seemed like they had allocated it to someone else originally.
Service
9.0
The service at the hotel was very friendly. The hotel's location near the subway and tram stations was convenient, and the staff even guided me well to explore Vienna.
Location
8.0
The hotel's location was really good, with restaurants, coffee shops around, and even street food at cheap prices. I appreciated the small market nearby. It's definitely a place I would consider staying at again when in Vienna.
Dining
6.0
The dining experience at the hotel was mixed. While the food was good value at 10 Euros, it was disappointing that it was quite expensive at 15 €. There were great options of bread and meat platters, but the overall value for money was questionable.
Facilities
5.0
The hotel's facilities were average, like any other hotel around the world. Nothing stood out as exceptional.
friendly staff
tired appearance
Steven
United Kingdom,
December
2023
7.0/10
My stay at the hotel was a mixed experience. While the location was convenient with close proximity to the tram and a variety of transportation options, the rooms were below expectations for a 4-star hotel, being a bit run-down and old. The service, especially from Maya at the reception, was exceptional and very helpful, making our stay pleasant. The dining options were average, and the facilities were satisfactory but nothing extraordinary.
Rooms
5.0
The rooms were a bit old and run-down, not up to par for a 4-star hotel.
Service
9.0
The service, especially Maya at the reception, was incredibly polite and kind, going above and beyond to make our stay great.
Location
8.0
The hotel's location was very convenient with easy access to tram and transportation options, making it a suitable choice for exploring the city.
Dining
6.0
The dining experience was average, nothing particularly outstanding.
Facilities
7.0
The facilities were satisfactory, meeting basic needs but not exceeding expectations.
Jay
United States,
December
2023
7.8/10
My stay at the hotel was quite pleasant. The rooms were clean and comfortable, though the bathroom was a bit small for a 4-star establishment. I found the location to be convenient with easy access to public transport, but the noise level from outside could be bothersome at times.
Rooms
7.0
The rooms were clean and comfortable, but the bathroom was small and in need of improvement.
Service
8.0
The staff was very kind and helpful, which I always appreciate during my travels. However, they overlooked our requests about the room, which was a bit disappointing.
Location
9.0
The location was good, with easy access to public transport and various dining options nearby. Having restaurants, coffee shops, and a market in the vicinity was a definite plus point.
Dining
8.0
The dining options were varied and offered a decent selection, though the prices were not the most budget-friendly. The proximity to AKH was convenient for me.
Facilities
7.0
The hotel offered standard facilities, but nothing extraordinary. However, the proximity to the tram stop was convenient for getting around.
Jill
United States,
December
2023
6.4/10
My stay at the hotel had its ups and downs. The rooms were a bit of a mixed bag with some issues, but the location was convenient with plenty of nearby amenities. The service was satisfactory despite a few hiccups, and the dining experience left something to be desired.
Rooms
5.0
The rooms had issues with temperature control and organization, but they were near some facilities for convenience.
Service
6.0
The service was a bit hit or miss, with some staff being nice and others being quite rude.
Location
7.0
The location was a bit far from major tourist attractions, but there were restaurants, coffee shops, and a market nearby for added convenience.
Dining
7.0
The dining experience had some positive aspects but was not exceptional overall.
Facilities
7.0
The facilities were decent, but nothing extraordinary was offered.
Convenient Location
Room Organization
Colin
United Kingdom,
November
2023
7.0/10
I had a lovely stay at this hotel. The rooms were comfortable and clean, and the staff was friendly. However, the dining options were a bit below average. The location was convenient with plenty of nearby shops and restaurants. The facilities were well-maintained and enjoyable.
Rooms
7.0
The rooms on the 7th floor had a balcony and were quiet despite facing an inner yard with a garbage dump.
Service
7.0
The service was okay, and the hotel was very clean with a good breakfast.
Location
8.0
The hotel is located in a typical Viennese neighborhood with various shops and restaurants nearby.
Dining
5.0
The dining options were quite expensive for what they offered.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.
Robert
United Kingdom,
November
2023
6.0/10
The hotel is average for a 4-star, with rooms that don't have windows that open and a minuscule bathroom needing improvement. However, they offer rooms for smokers. The service is friendly but needs more attention to guests' requests. The location is convenient, with a tram into the city just outside and various amenities nearby, though it can be a bit far from the train station. The dining experience offers a variety of options but is considered average. Overall, it's a standard stay with room for enhancement.
Rooms
5.0
The room was below expectations for a 4-star hotel, with no windows that open and a tiny bathroom that needs improvement.
Service
7.0
The service was friendly but overlooked some of our room requests.
Location
6.0
The location is good, with a tram to the city outside and amenities nearby, though it could be far from the train station.
Dining
6.0
The dining provided a variety of options, though it was considered average.
Facilities
6.0
Facilities are standard.
Convenient location
Room condition
Bob
United Kingdom,
July
2023
7.0/10
The hotel is in a convenient location with nearby shops and restaurants, though a bit far from the city center. The rooms were excellent, spacious, and clean, suitable even for taller or heavier guests. The service was attentive but lacked accurate city information. The dining experience was below par but had good grilled dishes. Close to transport options making it easy to get around.
Rooms
8.0
The rooms were excellent, spacious, and clean, suitable even for taller or heavier guests.
Service
7.0
The service was attentive but lacked accurate city information.
Location
7.0
The hotel is in a convenient location with nearby shops and restaurants, though a bit far from the city center.
Dining
5.0
The dining experience was below fair in quality but had good grilled dishes.
Facilities
8.0
Close to transport options making it easy to get around.
Sally
United Kingdom,
May
2023
7.4/10
My stay at the hotel had its ups and downs. The rooms were clean but extremely basic, and the staff was nice. However, the hotel was small and not cozy at all, located on the 7th floor, with a pretty shabby appearance and damaged floorboards.
Rooms
6.0
The rooms were clean but extremely basic, and the staff was nice. However, they were small and not cozy at all, with a pretty shabby appearance and damaged floorboards.
Service
9.0
The service was excellent, with very friendly and super helpful staff. They were very polite and friendly, which made my stay enjoyable.
Location
7.0
The location was very convenient, although not in the city center area. It was walking distance to a supermarket, tram, and U-bahn station. The staff was very friendly and helpful, but everything was a bit far, either 40 minutes away by train or 1 hour and 10 minutes walking.
Dining
8.0
The dining experience was very good, with rich and various food offered as part of the breakfast buffet. It was one of the best meals I had during my time in Austria, although it did cost an extra 15€ per person.
Facilities
7.0
The hotel offered car hire, dry cleaning, housekeeping, laundry, and tours/ticket assistance. However, some facilities seemed a bit outdated, impacting the overall appeal.
Andrew
United Kingdom,
May
2023
6.6/10
The hotel is especially good for smokers as they can open the window and view the surroundings while smoking, but it was below expectations for a 4-star hotel. The rooms were quite dark with only three small lamps, making reading at night almost impossible. It would have been very easy to replace them in the market during that time.
Rooms
6.0
The rooms provide a view of the surrounding area while allowing smokers to enjoy, but they were quite dark with limited lighting.
Service
5.0
The service was beyond rude, with beds on wheels that constantly moved, thin blankets, and one terrible pillow per bed. However, other services like car hire and housekeeping were amazing.
Location
7.0
The location was quite good, right next to the train station but cost about 8 Euro from the train station to reach. The nearby tram and metro stops made it convenient for transportation.
Dining
8.0
The dining experience was fairly satisfying, especially as part of the breakfast buffet which had everything one would need.
Facilities
7.0
The hotel had decent facilities, including car hire, dry cleaning, and a paid shuttle service.
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